Refund policy

Returns & Exchanges

We want you to love your dress. If it's not right, you have 30 days from the delivery date to request a return or an exchange.

Eligibility
- Items must be unworn, unwashed and in their original condition, with all tags attached.
- For hygiene reasons, bodysuits, swimwear and items marked "Final Sale" cannot be returned.

Size exchanges
Need a different size? Contact us within 30 days of delivery and we'll help you swap for another size, subject to availability.

How to start a return
Email us at support@averlone-us.online with your order number and the item(s) you'd like to return. We reply within 1 business day with your return instructions. Items sent back without a prior return request cannot be accepted.

Refunds
Once your return has been received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping is free. Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.

Damaged or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund at no cost to you.

Contact
AVERLON GLOBAL (UK) LTD
25 Graystones Close, West Bridgford, Nottingham, NG2 6QU, United Kingdom
support@averlone-us.online